Adding an Existing User as Internal Collaborator

The Issue Management Module allows users to collaborate internally (within their organization) on an Issue. Users can add internal users using Internal Collaborators to assist in either creating or responding to an issue. 

Note: By default, Issue Owners and Issue Administrators are the only ones who can see an Issue. You must add users within your company as Internal Collaborators to share an issue with a colleague. 

Add by Selecting Existing Users

1. Navigate to the Issues Module and click on the Issue Name or Issue ID. Then from the Issue Details screen, click on the Internal Collaborators link as shown below.

2. Click into 'Add New Collaborator', then type to search and select your colleague's name from the list. Once added, you will see a Success message to confirm.

3. The user will be added as an Internal Collaborator and will receive an email notification informing them that they have been added to this issue as a collaborator.

Note: By default, you can select only existing users who are already registered users in the platform as Internal Collaborators.