CENTRL's Issue Management module allows you to manage and track issues you find with your partner during an Assessment.
An Issue can have five different statuses as shown below:
Potential: Issues that have been identified but not confirmed start in a Potential status. A Potential issue can move to either an Open status or Invalid status.
Open: Issues with an Open status has been confirmed as an active issue. An Open issue requires further action and can only move to a Closed status.
Closed: An Issue with a Closed status has been resolved and is no longer an active issue. A closed issue cannot be edited. Closed status has the following sub-statuses:
- Closed with Remediation: A status that has been marked as closed in which the identified Issues have been deemed remediated.
- Closed without Remediation: A status that has been marked as closed in which the the identified issues were not been remediated.
For Review: An Issue with a For Review status has been deemed complete by your partner. You can change the status based on the actions your partner has taken.
Invalid: An Issue with an Invalid status has been confirmed as an invalid issue. An Invalid Issue cannot be edited.
Note: Issues can only start in either a Potential or Open Status
Configuring Issue Statuses
Users have the option of renaming the issues statuses and sub-statuses and also add custom fields to suit their business process. Click here to learn more about configuring issues fields.