CENTRL's Issue Management module allows you to manage and track issues you find with your partner during an Assessment.
An Issue can have five different statuses as mentioned below:
Potential: Issues that have been identified but not confirmed start in a Potential status.
Open: Issues with an Open status has been confirmed as an active issue.
Closed: An Issue with a Closed status has been resolved and is no longer an active issue. Closed status has the following sub-statuses:
- Closed with Remediation: A status that has been marked as closed in which the identified Issues have been deemed remediated.
- Closed without Remediation: A status that has been marked as closed in which the identified issues were not been remediated.
For Review: An Issue with a For Review status has been deemed complete by your partner. You can change the status based on the actions your partner has taken.
Invalid: An Issue with an Invalid status has been confirmed as an invalid issue. An Invalid Issue cannot be edited.
Note: Issues can start in either Potential, Open or Closed status. You can also revert to issues from any status. For example, users can revert a Closed Issue to an Open Issue or Open to Potential or Invalid to Potential.
Configuring Issue Statuses
Users have the option of renaming the issues statuses and sub-statuses and also add custom fields to suit their business process. Click here to learn more about configuring issues fields.