Communicating with your External Partners

  • Updated

Issue Owners for the sender and recipient of an issue can communicate with each other using the Q&A section. Modeling a Question and Answer format, messages can be nested within each other to have focused conversations on a question or clarifying assumptions. 

Note: Issue Administrators can also communicate with their External Partners.

Steps to Communicating with External Partners

1.png

1. Navigate to the desired partner and click into the Issues Screen . Click into your desired issue to be brought into the Issue Details tab.

2. Click on the Q&A link under the External tab as shown above. 

2.png

3. Within the Q&A tab, you can add your question or comment in the text field and click on Send. An email notification will be sent to your Partner.

3.png

4. Your Partner can respond via the Q&A section and reply to the received question or comment.