CENTRL Outages

  • Updated

This page is to log CENTRL's outage history and details. If CENTRL has experienced any performance issues, it will be noted here. 

For other information or to report a problem, please submit a ticket a New Support Request at https://supportcenter.oncentrl.com/hc/en-us 

Outage History 

February 10, 2022

Details:

 At 1:40 pm PT, there was a 26 minute outage on the auth.oncentrl.com and app.oncentrl.com websites. During this time users were not able to login to the application and if they were logged in would have been logged out. Web Services clients likewise would have seen issues in authentication and completing APIs as they would hang until there was a timeout. This outage was caused by our database servers becoming extremely slow in responding. The outage was resolved at 2:06 pm PT and services returned to normal.

December 24, 2020 

Details: 

At 11:29 am PT, there was a 34 minute outage on the auth.oncentrl.com and app.oncentrl.com websites. During this time users were not able to login to the application and if they were logged in would have been logged out.  Web Services clients likewise would have seen issues in authentication and completing APIs as they would hang until there was a timeout.  This outage was caused due to the changes of IP addresses in the infrastructure and certain load balancing rules did not honor the new IPs, this was taken care of manually and then also a patch was given so it will not happen in the future.  The outage was resolved at 12:03 pm PT and services returned to normal.