As a responder, the Recertification feature allows you to efficiently verify attributes and answer key questions for a set of accounts in a streamlined way, saving time and reducing the need for numerous assessments and repetitive communication.
Unlike standard assessments that gather a common response set to assess overall risk, Recertification collects data at the individual account level, ensuring that the information you provide is accurate and up-to-date.
Note: This feature is not available by default. If interested, please reach out to your Account Manager or contact Support.
This article covers the following topics:
- Navigating to Recertification
- Answering Accounts
- Changing an Account's Status
- Sending External Comments
- Submitting a Request
- Export/Import Accounts
- Exporting/Importing Accounts for Offline Answering
Navigating to Recertification
From Email
When a Recertification request has been published to you, you will receive an email notifying you that your Agent Bank has requested your response. You can navigate to the request by clicking the View Request button.
From Recertification
Navigate to the Recertification Module and click on the template name to access the accounts.
Please note: For first-time users of the Recertification Module, you may need to click on the initial email in order for the module to appear in the platform.
Answering Accounts
1. From the Accounts Screen, click on the account name to begin answering.
2. Once in the account card, the account name will appear in the header at the top left of the screen, while its attributes will be displayed just below. After answering the questions, click Save to store your changes.
Please Note: After saving your answers, the account's status will automatically change from Open to In Progress.
2. To navigate to the previous or next account, click the Arrow buttons in the top left corner of the screen, as shown below.
Bulk Updating Accounts
1. From the Accounts Screen, select Bulk Update as shown below.
2. Click the checkboxes to select the accounts you intend to update. Once done, click Bulk Update as shown below.
3. In the Bulk Update Window, select the desired answer by clicking on the down arrowicon. Once selected, click on the Apply button to proceed.
Changing an Account's Status
Requests will be classified as either "Open" or "In Progress". "Open" indicates that the request is new and awaiting to be answered, while "In Review" indicates that the request is currently being worked on or has been answered. After saving your answers, the account's status will automatically update from "Open" to "In Progress". However, you can also manually change the status at any time.
1. From the Accounts Screen, click on the 3 dots of the accounts you would like to update and select Change Status.
2. Alternatively, you can change an account's status from within the account card. To do so, click on the Status dropdown and select Change Status.
3. Select a status and click Apply to confirm.
Sending External Comments
You can communicate and collaborate with both the publisher and other users working with you on the account. This feature is useful for addressing concerns, requesting clarifications, or seeking additional information about a specific account. Please note that all users involved in the request, including the publisher and all responders, will receive an email notification whenever you send a comment. All sent messages will be captured in the External Comments tab.
1. Navigate to the External Comments tab, type your message in the comment box, and click Send Message when finished.
Submitting a Request
Once you’ve answered all the questions for each account, you can submit your responses back to the publisher. Please note that submitting the request will lock all responses, preventing any further edits. Be sure to review all answers and ensure everything is complete before submitting.
1. Once all accounts have been answered and are ready to be submitted, click on the Submit Request button.
2. The confirmation window will display a warning sign if any accounts have not been answered. You have the option to add a message to the publisher. To confirm your submission, click on the Submit button, as shown below.
Exporting/Importing Accounts for Offline Answering
Users can export Account Recertification Requests in Excel format to answer offline. Additionally, users can use the export option to create offline accounts, share results more broadly within their organizations, and easily reuse answers for future requests.
This article covers the following topics:
- Exporting an Account
- Providing Answers in the Export File
- Importing Offline Answers for an Account
- Add New Accounts Through the Import Template
Exporting an Account
1. From the Recertification Module, click on the 3 dots of the desired request and click Export.
2. Alternatively, you can export the accounts from within the Accounts Screen by clicking the Export Accounts button.
3. Click Export from the confirmation window.
Providing Answers in the Export File
Users can enter their answers per account in the exported file. Once all of the answers have been inputted, save and download the updated file.
Importing Offline Answers for an Account
Once a request has been answered offline, users can then import their offline answers into the system.
1. From the Recertification Module, click on the 3 dots of the desired request and click Import.
2. Alternatively, you can import the accounts from within the Accounts Screen by clicking the Import Accounts button.
3. Upload the updated file with your offline answers, then click Next to proceed.
4. From the Review & Import step, click Import to confirm and upload all your offline answers to the system.
Add New Accounts Through the Import Template
When responding to a Recertification request, users have the ability to add new accounts to the import template. This will create new accounts that can be answered and submitted for review.
1. In the offline answering template, add the new account details as shown below.
Please Note: New Accounts will be detected by the absence of ID (Col A) and if the Account Number is not currently existing in the platform.
2. Once saved, follow the Importing Offline Answers for an Account steps above.