When submitting support request tickets to CENTRL Support, you have the option to view your ticket(s) from the help center.
This article covers the following topics:
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From the CENTRL platform, select your profile dropdown and click Help Center as shown below.
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From the help center homepage, click on your profile name dropdown as shown below and select My Activities.
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From the Requests screen click on the My Requests tab as shown below. This will show a list of all open, solved, or closed tickets. You also have the option to filter by status.
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Navigate to the Requests I'm CC'd on tab to view any tickets submitted from other users in your organization that have CC'd you in the ticket.
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You can view all of the tickets that have been submitted by users in your organization in The Organization Requests tab . If you would like to be automatically notified when a new ticket is created for your organization, follow this page by clicking the Follow button as shown below.
Note:The Organization requests tab will only appear if Organization-level support ticket access is enabled for a particular user. Please reach out to CENTRL support if you would like this functionality enabled.
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The Following tab will show you any articles, sections, and topics that you have followed. You may also unfollow any pages from this tab.