When submitting support request tickets to CENTRL Support, you have the option to view your ticket(s) from the help center.
This article covers the following topics:
Navigate to My Activities
1. From the CENTRL platform, select your profile dropdown and click Help Center as shown below.
2. From the help center homepage, click on your profile name dropdown as shown below and select My Activities.
Requests
3. From the Requests Screen click on the My Requests tab as shown below. This will show a list of all open, solved, or closed tickets. You also have the option to filter by status.
4. Navigate to the Requests I'm CC'd on tab to view any tickets submitted from other users in your organization that have CC'd you in the ticket.
5. You can view all of the tickets that have been submitted by users in your organization in The Organization Requests tab. If you would like to be automatically notified when a new ticket is created for your organization, follow this page by clicking the Follow button as shown below.
Note: The Organization requests tab will only appear if Organization-level support ticket access is enabled for a particular user. Please reach out to CENTRL support if you would like this functionality enabled.
Following
6. The Following tab will show you any articles, sections, and topics that you have followed. You may also unfollow any pages here as well.
Following Pages
To be updated on our upcoming new features and improvements you can follow our Release Notes page in our CENTRL Help Center. To do so, navigate to our Release Notes page and select the Follow button as shown below. By doing so, you will automatically be notified of our future releases. You may also use the same process for following any desired categories/sections.