Password Reset

  • Updated

CENTRL users have the option to have their password reset or change their password for their accounts by using our password recovery tool. 

Note: If you are trying to reset your password after 3 failed attempts, your account will be locked out for 10 minutes from the last login attempt for security reasons as per CENTRL's Account Lockout Policy. 

Tip: In case you are having trouble remembering your password, we suggest to reset your password before the third login attempt to avoid being locked out for 10 minutes. 

Steps to Reset Password

If you forget your password or would like to change your password, you can request to have it reset. 

1. To reset your password, visit https://web.oncentrl.com/#/login.

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2. Click on the Forgot Password link. 

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3. Enter your email address and click on the Send reset link button. 

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4. You will be notified via email with the subject, Centrl Account Password Assistance. Please be sure to check your Spam Folder in case you are unable to find this email. In case you do not receive any Reset Password email, please feel free to reach out to CENTRL Support by submitting a support request. If you are not a registered user, then please contact your company administrator.

Note: The Reset Password link is valid for 24 hours but you can access the link only once

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5. Here, you can choose a new password by entering your new password twice and clicking on the Get Started button. Please refer to our Password Policy for more details on setting a new and strong password. Click here to learn more.