Answer Library Introduction

As a part of Response360, users can utilize the Answer Library Module to create and manage question-and-answer (Q&A) entries. These Q&A entries can be edited manually at any time and managed through a series of verification statuses. When automatically answering a questionnaire record with Smart Response, existing Q&A entries that are detected to be a match will be prioritized. Furthermore, as subsequent questionnaire records are answered, more Q&A entries are added to progressively expand your Answer Library.

Note: This feature is not available by default. If interested, please reach out to your Account Manager or contact Support.

For a more in-depth look at the Answer Library, please read our full guides below:

• Creating Q&A Records
• Managing Q&A Records
• Verification Flow for Q&A Records
• Bulk Import and Export Q&A Records
• Configuring Answer Library Fields 
• Answer Library Permissions
• Response Management Introduction