As a part of Response360, users can utilize the Knowledge Base Module to create and manage question-and-answer (Q&A) entries. These Q&A entries can be edited manually at any time and managed through a series of verification statuses. When automatically answering a questionnaire record with Smart Response, existing Q&A entries that are detected to be a match will be prioritized. Furthermore, as subsequent questionnaire records are answered, more Q&A entries are added to progressively expand your knowledge base.
Please Note: This feature is not available by default. If interested, please reach out to your Account Manager or contact Support.
For a more in-depth look at the Knowledge Base, please read our full guides below: