My account is locked. What should I do now?
Your account will be locked after 3 unsuccessful login attempts. However, it will automatically unlock after 10 minutes. Please try again then.
I forgot my password. How do I change it?
You can change/reset your password using our password recovery tool. Click on this link for more details: Password Reset.
- In order to change/reset your password from within the App, click here.
I am having trouble setting up a new password. Can you help?
You can set a new strong password by following our guidelines based on our password policy. To learn more, please refer to our full help article below:
I get an "Expired Link" error when accessing from Email.
If you are new to CENTRL, you will receive an email invitation to register on the platform. After you register, clicking the email link may lead to an "Expired Link" error. If this happens, you can log in using this URL to access the platform.
How do I assign an assessment/survey to my team members for answering?
When you receive an assessment/survey to complete, you can assign certain questions to your team members for them to answer. Please refer to our help article below to learn more about this topic.
Can I re-assign my assessment/survey or change the ownership to someone else?
When you receive an assessment/survey to complete, you can assign it to a team member for their response. For more information, please refer to our full article below:
How to message my partner regarding an assessment/survey I received?
When you receive an assessment/survey and need to contact your publishing partner, you can do so using the messaging feature within the assessment. To learn more about this feature, please refer to our complete help article below:
How to change the recipient for an assessment/survey after publishing?
After publishing an assessment/survey, you can change the recipient to another contact using the 'Change Recipient' feature. For more information, please refer to our complete help article below:
How to mark an Issue as complete when responding?
When you publish a management update for an issue you received from your partner, you can change the issue status to 'Sent for Review".