Frequently Asked Questions

  • Updated

My account is locked. What should I do now?

When you have 3 unsuccessful login attempts, your account gets locked. However, it gets unlocked automatically after 10 mins. Please try again in 10 minutes.

I forgot my password. How do I change it?

You can change/reset your password using our password recovery tool. Click on this link for more details: Password Reset

In order to change/reset your password from within the App, click here to learn more. 

I am having trouble setting up a new password. Can you help?

You can set a new strong password by following our guidelines based on our password policy. Click here to learn more on this topic. 

I get an "Expired Link" error when accessing from Email.

If you are new to CENTRL, you receive an invite in the email to register onto the platform. After registering when you click on the email link, you get an "Expired Link" error. If that's the case, you can log in using this URL and access the platform.

How do I assign an assessment/survey to my team members for answering?

When you receive an assessment/survey for answering, you can assign some questions to your team members for answering. Please click on this link for step-by-step instructions.

Can I re-assign my assessment/survey or change the ownership to someone else?

When you receive an assessment/survey for answering, you can re-assign it to your team member for answering. Please click on this link for step-by-step instructions.

How to message my partner regarding an assessment/survey I received?

When you receive an assessment/survey for answering, you can re-assign it to your team member for answering. Please click on this link for step-by-step instructions.

How to change the recipient for an assessment/survey after publishing?

After you published an assessment/survey, you can change the recipient to another contact using the 'Change Recipient' feature. Please click on this link for step-by-step instructions.

How to mark an Issue as complete when responding?

When you publish a management update for an issue you received from your partner, you can change the issue status to 'Sent for Review".