Receiving Issues
Returning Users
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When your Partner sends you an Issue, you will receive an Email Notification. Click on the View Issue button inside the Email Notification to proceed. |
First Time Recipients
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If it's your first time using CENTRL, you will be redirected to CENTRL's Registration page. Please complete registration to view the Issue(s). |
Viewing Issues
| To view an Issue's details, click on the Issues tab, and select an Issue ID from the table. |
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To learn more about viewing issues, please visit the following article: |
Filtering the Issues Table
| When searching for Issues, you can filter the table to narrow down your selection. To do so, click on the Filter |
| Add your desired filter. You can also stack multiple filters by clicking on the + Filter option. Once all your filters have been added, click the Apply button for the table to filter and sort the data. |
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To learn more about filters, please visit the following article: |
Collaborating With Your Team
| You have the option to collaborate with your colleagues on Issues you receive. To add Internal Collaborators to an Issue, from the Issue Details tab, click on Internal Collaborators. |
Adding Collaborators
| The first method of Adding Internal Collaborators is by typing "@" and selecting a colleague's name from the drop-down list. |
| In the event that the intended collaborator is not yet registered on CENTRL, type in their email address and choose Add Email Address. |
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To learn more about adding collaborators "On-the-Fly", please visit the following article: |
Communicating With Your Partner
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To communicate with your Partner on the assigned Issue, from the External Messages tab, click on Q&A, add your message in the box, and click SEND. Your partner will receive an email notification with your message. |
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To learn more about Q&A responses, please visit the following article: |
Creating Management Updates
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The “Management Updates” feature allows you to send formal Issue remediation updates to your Partner. |
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Note: We recommend that only the owner of the issue create the Management Update.
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Once you click on Create, the Management Update will be created and ready to publish. |
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To learn more about Management Updates, please visit the following article: |
Publishing Management Updates
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To publish the Management Update to your Partner, click on PUBLISH UPDATE, as shown below. |
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You can update the issue status by marking it as Sent for Review while publishing an update. When the status is updated to Sent for Review, the issue is closed from your end. Your Partner, (sender of the assigned Issue), will evaluate the Issue and update the status accordingly. Click on Publish to confirm and send the update. |
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To learn more about publishing Management Updates, please visit the following article: To learn more about issue statuses, please visit the following article:
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