QSG: Responding to Issues

  • Updated

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The issues function allows partners and clients to mitigate and track issues within any assessment.

Receiving the Issue

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To learn more about navigating to issues for guest and subscribed users, please visit: Navigating to Issues 

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To learn more about filters, please visit: Filters for Issues

Collaborating with team members

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To learn more about adding new collaborators "On-the-Fly," please visit: Add New Collaborators "On-the-Fly"

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To learn more about Q&A responses, please visit: Communicating with your External Partners

Create Management Updates

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Note: We recommend that only the owner of the issue create the Management Update. 

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To learn more about Management Updates, please visit: Creating and Editing Management Updates

Publish Management Updates

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Optionally, you can update the issue status by marking it as Sent for Review while publishing an update. When the status is updated to Sent for Review, the issue is now closed from your end. Your partner (sender of the issues) will evaluate the issue and update the status accordingly. 

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To learn more about publishing Management Updates, please visit: Publishing Management Updates

To learn more about Issue Status, please visit: Status for Issues