QSG: Responding to Assessments



Receive Assessment: First Time Recipients


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Receive Assessment: Returning Users


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Partner Screen


Active Assessments Screen


Provide Your Response



Answer Types

For a complete overview of CENTRL's answer types please visit: Answer Types and Question Types

Updating Pre-populated Answers

For your convenience, some answers may have been pre-populated from a previous iteration of the assessment. To learn more about updating a pre-populated answer or reverting to a pre-populated answer, please visit: Editing a Pre-populated Answer 

Adding Comments to an Answer

While answering a particular question you have to option to add a comment alongside your answer. For more information on how to add or edit comments at the question level, please visit: Adding and Editing a Comment to an Answer

Answering Follow-up Questions

Certain questions may trigger additional follow-up questions based on your initial answer. To learn more about answering follow-up questions, please visit: Answering Follow-up Questions 

Answering Mandatory Questions

The publisher of an assessment has the option to designate any number of questions as mandatory. One or more unanswered mandatory questions will prevent you from submitting an assessment. To learn more about answering mandatory questions, please visit: Answering a Mandatory Question 

Assessment Filters


CENTRL allows for the filtering of an assessment by multiple dimensions. To learn more about the Filters option, please visit: Applying Filters



The assessment publisher has the option to request files as part of an assessment. For more information on attaching documents at the question level or using the documents modal, please visit: Uploading Documents to Questionnaires



For your convenience, CENTRL provides the option to bulk-assign questions. To learn more about this feature, please visit: Assigning Questions and Sections

Question History


To learn more about question history, please visit: Question History

Changing the Collaborator


To learn more about changing collaborators please visit the following article: Change the Collaborators

Tracking your progress 


After you have completed a pre-submission review, click the Submit button at the bottom of the screen. 

Review & Submit


You can download and keep a copy of the assessment and all related files for your records. To learn more about this feature please visit: Viewing and Downloading all Files attached to an Assessment

Incomplete Submissions


Be advised that a warning message will appear if you attempt to submit an incomplete assessment. This includes any assigned questions which must be completed by the assignees prior to your submission. 

Responding to Clarifications



As part of evaluating an assessment, clarifications may be sent by your partner when they have additional questions based on the answers you submitted.To learn more about assessment clarifications on please visit: Responding to Clarifications

External Communication


To learn more about our external communication feature please visit: External Communication for Assessments

Issues Management


Issue remediation generally involves four steps: using the external Q/A, collaborating on the issue with colleagues, adding management updates, and finally publishing management updates. To learn more about the issue remediation process please visit: Responding to Issues 

Respond Offline (pdf, excel)


Note: PDFs may default to open by the browser's PDF Viewer, however some answer types and features are not available for answering in this view. We recommend opening and answering assessments offline using Adobe Acrobat Reader which will have most answering capabilities available. 


Note: The same PDF template can be used for multiple assessments if the source questionnaires are exactly the same. Please note uploading to multiple assessments is not available for XLSX format. 

For a comprehensive guide on answering offline, please click the following link: Downloading Assessments for Answering Offline