CENTRL's Issue Management module allows you to create, publish, and track issues you find with your partners. For example, your partner may have sent an incorrect answer requiring further follow up. The appropriate action may be to create an issue and send it to your partner for them to review.
Creating an Issue
1. Navigate to a Questionnaire you are evaluating using the Assessment Module. You can only create issues on Questionnaires inside the Active Assessments Page.
2. Open the question you want to create an issue on. The Evaluation Pane will appear on the right side where you can Evaluate, Request Clarification, or Create Issue. Click on the Create Issue + under Issues tab as shown above.
3. The Create Issue Modal will appear allowing you to enter information regarding the Issue Name, Description, Recommendation, Severity, Status, and Due Date. You can also attach reference Documents your partner can view if you choose to publish the issue to them.
Note: You can edit this information later. Scroll down to learn more about each field within the Create Issue Modal.
In this field, you can enter the name of the issue. A short and brief name is recommended. For example, you can create an Issue with the name: Vendor Security Policy not attached for an issue in which your partner did not attach their security policy.
The Issue Description is intended to describe all the details surrounding the issue you have found on a given question.
The Issue Recommendation is intended to describe the recommended path to remediating this issue with your partner.
The Issue Owner is the person who is responsible for the lifecycle of this issue. They have the power to publish an issue to an external partner. They also the ability to remove an internal collaborator.
The Severity of an Issue is used to describe how severe an issue is. The allowable values for severity range from Extreme to Low.
The Status of an Issue describes where an Issue sits within the CENTRL Issue Lifecycle. An Issue starting from Potential can go to Open. An issue starting as Open can only go to either a Closed or Invalid status.
The Due Date for an issue details the intended due date for the Issue. You can modify the Due Date as needed for tracking purposes for both you and your external partner.
Reference Documents allow users to attach additional documentation to an issue. For example, you could attach a standardized policy or presentation for your partner to view in case they needed help with an Issue.
Note: Issue Owners can add or remove reference documents at any time. However, Internal Collaborators can add reference documents only if they have the Issue management Admin capability.