GDPR lets users extend a request by 60 days when they cannot reasonably complete the request in 30 days. Our product gives users the ability to quickly extend the ticket and provide a notification with a rationale to the data subject.
Note: The two-month extension is applicable from the old due date.
1. Navigate to Data Subject Request from the DSAR module and click on your Active Request
2. Click on the 3 dots and select Extend Due date.
3. Within the Extend Due Date modal, you are required to provide a rationale of the extension by replacing the 'INSERT COMMENT HERE' text in the public message as shown above.
4. Click on the Submit button to proceed.