When working on a Request, the DSAR owner can either fulfill or deny a Request to their data subject. Under GDPR, all denials must include a rational as well as instructions on how to petition the denial to Data Authority and the right to seek a judicial remedy.
When you complete a Request made by your Data subject, the status of the Request will be changed from In Progress to Resolved (Granted) or Resolved (Denied)
This article covers the following topics:
Granting a Request
When you are ready to fulfill a Request, you can resolve the Active Request by submitting a Public Message to your data subject.
Note: To submit a Request as Granted, the Request must be in the In Progress stage.
1. Enter a Public message to send to your data subject and click on the Submit dropdown and select Submit as Granted. You can also attach files if needed using the Files icon.
2. Within the Resolve Request modal, click on the Resolve button to proceed. We will automatically notify the subject via email with your message and any attachments.
Denying a Request
In some instances, the Data Controller cannot fulfill a Request, for example, if a national law prohibits them from doing so. In such cases, the Data controller can deny a Request. Denials must cite permissible justifications and provide information on how to contest the decision.
1. Navigate to Data Subject Request from the DSAR module and click on your Active Request.
2. Enter a Public message, and optionally, you can upload files to send over to the Data Subject.
3. Click on the drop-down next to the Submit button and select Submit as Denied.
4. Within the Resolve Request modal, you can click on the Resolve button to proceed.
Select From Template
For Denials, you can select from the available response templates to submit a Public response to your Data Subjects. By selecting from the templates, the system will automatically generate a Public Response for you to send over to your data subjects.
1. Click on the Select from Template drop down to select a draft response. You can insert your comment in the Insert Comment Here text box.
2. Click on the Submit button to proceed.
Note: When a Request is Resolved (Granted or Denied), it will no longer appear in the Active Requests list and can be viewed by filtering Requests using Resolved.